.cs-omnichannel-voice {
  --cs-voice-ink: var(--cs-public-deep, var(--cs-patient-deep, #0b2035));
  --cs-voice-accent: var(--cs-public-accent, var(--cs-patient-accent, #0f766e));
  --cs-voice-surface: #ffffff;
  --cs-voice-soft: #f2f7f6;
  --cs-voice-border: rgba(11, 32, 53, 0.14);
  --cs-voice-muted: #526474;
  --cs-voice-attention: #9f3d26;
  --cs-voice-shadow: 0 24px 70px rgba(11, 32, 53, 0.24);
  position: relative;
  z-index: 2147481000;
  font: inherit;
  color: var(--cs-voice-ink);
}

.cs-omnichannel-launch {
  position: fixed;
  right: max(20px, env(safe-area-inset-right));
  bottom: max(20px, env(safe-area-inset-bottom));
  display: inline-flex;
  align-items: center;
  gap: 12px;
  min-height: 58px;
  max-width: min(360px, calc(100vw - 32px));
  padding: 9px 17px 9px 10px;
  border: 1px solid rgba(255, 255, 255, 0.38);
  border-radius: 999px;
  background: var(--cs-voice-ink);
  color: #fff;
  box-shadow: 0 14px 36px rgba(11, 32, 53, 0.28);
  cursor: pointer;
  text-align: left;
  transition: transform 160ms ease, box-shadow 160ms ease, background 160ms ease;
}

.cs-omnichannel-launch:hover {
  transform: translateY(-2px);
  box-shadow: 0 18px 42px rgba(11, 32, 53, 0.33);
}

.cs-omnichannel-launch:focus-visible,
.cs-omnichannel-button:focus-visible,
.cs-omnichannel-icon-button:focus-visible,
.cs-omnichannel-text-link:focus-visible,
.cs-omnichannel-continuation a:focus-visible {
  outline: 3px solid #f5c453;
  outline-offset: 3px;
}

.cs-omnichannel-launch > span:last-child {
  display: grid;
  min-width: 0;
  gap: 1px;
}

.cs-omnichannel-launch strong {
  color: inherit;
  font-size: 14px;
  line-height: 1.2;
  letter-spacing: 0.01em;
}

.cs-omnichannel-launch small {
  overflow: hidden;
  color: rgba(255, 255, 255, 0.76);
  font-size: 11px;
  line-height: 1.35;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.cs-omnichannel-launch-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 3px;
  width: 40px;
  height: 40px;
  flex: 0 0 40px;
  border-radius: 50%;
  background: var(--cs-voice-accent);
}

.cs-omnichannel-launch-icon i {
  display: block;
  width: 3px;
  border-radius: 999px;
  background: #fff;
  animation: cs-voice-wave 1.25s ease-in-out infinite;
}

.cs-omnichannel-launch-icon i:nth-child(1) { height: 10px; animation-delay: -0.2s; }
.cs-omnichannel-launch-icon i:nth-child(2) { height: 19px; }
.cs-omnichannel-launch-icon i:nth-child(3) { height: 13px; animation-delay: 0.2s; }

.cs-omnichannel-backdrop {
  position: fixed;
  inset: 0;
  display: grid;
  place-items: center;
  padding: max(24px, env(safe-area-inset-top)) max(20px, env(safe-area-inset-right)) max(24px, env(safe-area-inset-bottom)) max(20px, env(safe-area-inset-left));
  background: rgba(5, 18, 30, 0.66);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  overflow-y: auto;
}

.cs-omnichannel-backdrop[hidden] { display: none !important; }

.cs-voice-dialog-open { overflow: hidden !important; }

.cs-omnichannel-dialog {
  width: min(720px, 100%);
  max-height: min(900px, calc(100dvh - 48px));
  overflow: auto;
  border: 1px solid rgba(255, 255, 255, 0.32);
  border-radius: 28px;
  background: var(--cs-voice-surface);
  box-shadow: var(--cs-voice-shadow);
  overscroll-behavior: contain;
}

.cs-omnichannel-dialog > header {
  position: sticky;
  top: 0;
  z-index: 2;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 20px;
  padding: 24px 26px 19px;
  border-bottom: 1px solid var(--cs-voice-border);
  background: rgba(255, 255, 255, 0.96);
  backdrop-filter: blur(12px);
}

.cs-omnichannel-dialog h2 {
  margin: 3px 0 6px;
  color: var(--cs-voice-ink);
  font-size: clamp(24px, 4vw, 34px);
  line-height: 1.08;
  letter-spacing: -0.035em;
}

.cs-omnichannel-dialog header p {
  max-width: 590px;
  margin: 0;
  color: var(--cs-voice-muted);
  font-size: 14px;
  line-height: 1.55;
}

.cs-omnichannel-eyebrow {
  display: block;
  color: var(--cs-voice-accent);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.13em;
  text-transform: uppercase;
}

.cs-omnichannel-icon-button {
  display: inline-grid;
  place-items: center;
  width: 44px;
  height: 44px;
  flex: 0 0 44px;
  padding: 0;
  border: 1px solid var(--cs-voice-border);
  border-radius: 50%;
  background: #fff;
  color: var(--cs-voice-ink);
  font-size: 27px;
  line-height: 1;
  cursor: pointer;
}

.cs-omnichannel-privacy {
  margin: 20px 26px 0;
  padding: 15px 17px;
  border: 1px solid rgba(15, 118, 110, 0.2);
  border-radius: 16px;
  background: #f3faf8;
}

.cs-omnichannel-privacy strong { display: block; margin-bottom: 3px; font-size: 13px; }
.cs-omnichannel-privacy p { margin: 0; color: var(--cs-voice-muted); font-size: 13px; line-height: 1.5; }

.cs-omnichannel-stage {
  display: grid;
  justify-items: center;
  gap: 5px;
  padding: 27px 24px 22px;
  text-align: center;
}

.cs-omnichannel-stage strong {
  color: var(--cs-voice-ink);
  font-size: 19px;
  line-height: 1.25;
}

.cs-omnichannel-stage > span {
  max-width: 540px;
  color: var(--cs-voice-muted);
  font-size: 13px;
  line-height: 1.5;
}

.cs-omnichannel-orb {
  position: relative;
  display: grid;
  place-items: center;
  width: 94px;
  height: 94px;
  margin-bottom: 11px;
  overflow: hidden;
  border-radius: 50%;
  background: linear-gradient(145deg, var(--cs-voice-ink), var(--cs-voice-accent));
  box-shadow: 0 18px 38px rgba(15, 118, 110, 0.24), inset 0 1px rgba(255, 255, 255, 0.25);
}

.cs-omnichannel-orb::after {
  content: '';
  position: absolute;
  inset: 7px;
  border: 1px solid rgba(255, 255, 255, 0.22);
  border-radius: 50%;
}

.cs-omnichannel-orb i {
  position: relative;
  z-index: 1;
  display: block;
  width: 5px;
  margin: 0 2px;
  border-radius: 999px;
  background: #fff;
}

.cs-omnichannel-orb i:nth-child(1) { height: 18px; }
.cs-omnichannel-orb i:nth-child(2) { height: 34px; }
.cs-omnichannel-orb i:nth-child(3) { height: 24px; }
.cs-omnichannel-orb i:nth-child(4) { height: 13px; }

.cs-omnichannel-orb { grid-auto-flow: column; }
[data-voice-state='listening'] .cs-omnichannel-orb i,
[data-voice-state='speaking'] .cs-omnichannel-orb i,
[data-voice-state='working'] .cs-omnichannel-orb i {
  animation: cs-voice-bars 0.8s ease-in-out infinite alternate;
}
[data-voice-state='listening'] .cs-omnichannel-orb i:nth-child(2),
[data-voice-state='speaking'] .cs-omnichannel-orb i:nth-child(2) { animation-delay: -0.35s; }
[data-voice-state='listening'] .cs-omnichannel-orb i:nth-child(3),
[data-voice-state='speaking'] .cs-omnichannel-orb i:nth-child(3) { animation-delay: -0.18s; }
[data-voice-state='attention'] .cs-omnichannel-orb { background: linear-gradient(145deg, #702b1c, var(--cs-voice-attention)); }
[data-voice-state='ended'] .cs-omnichannel-orb,
[data-voice-state='muted'] .cs-omnichannel-orb { filter: saturate(0.35); opacity: 0.76; }

.cs-omnichannel-transcript {
  display: grid;
  gap: 10px;
  min-height: 116px;
  max-height: 260px;
  margin: 0 26px;
  padding: 15px;
  overflow: auto;
  border: 1px solid var(--cs-voice-border);
  border-radius: 18px;
  background: #f8fafb;
}

.cs-omnichannel-transcript-empty {
  display: grid;
  place-content: center;
  min-height: 82px;
  color: var(--cs-voice-muted);
  text-align: center;
}
.cs-omnichannel-transcript-empty strong { color: var(--cs-voice-ink); font-size: 13px; }
.cs-omnichannel-transcript-empty span { margin-top: 2px; font-size: 12px; }

.cs-omnichannel-caption {
  display: grid;
  grid-template-columns: 88px minmax(0, 1fr);
  gap: 10px;
  align-items: start;
  padding: 10px 12px;
  border-radius: 13px;
  background: #fff;
  box-shadow: 0 1px 0 var(--cs-voice-border);
}
.cs-omnichannel-caption.is-assistant { background: #eef8f6; }
.cs-omnichannel-caption > span { padding-top: 1px; color: var(--cs-voice-accent); font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: 0.07em; }
.cs-omnichannel-caption p { min-width: 0; margin: 0; color: var(--cs-voice-ink); font-size: 14px; line-height: 1.5; overflow-wrap: anywhere; }

.cs-omnichannel-continuation {
  margin: 16px 26px 0;
  padding: 16px;
  border: 1px solid rgba(15, 118, 110, 0.28);
  border-radius: 16px;
  background: #f3faf8;
}
.cs-omnichannel-continuation[hidden] { display: none !important; }
.cs-omnichannel-continuation strong { display: block; margin-bottom: 3px; }
.cs-omnichannel-continuation p { margin: 0 0 12px; color: var(--cs-voice-muted); font-size: 13px; line-height: 1.5; }

.cs-omnichannel-dialog > footer {
  position: sticky;
  bottom: 0;
  z-index: 2;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin-top: 20px;
  padding: 18px 26px max(20px, env(safe-area-inset-bottom));
  border-top: 1px solid var(--cs-voice-border);
  background: rgba(255, 255, 255, 0.97);
  backdrop-filter: blur(12px);
}

.cs-omnichannel-controls {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.cs-omnichannel-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 44px;
  padding: 9px 15px;
  border: 1px solid var(--cs-voice-border);
  border-radius: 12px;
  background: #fff;
  color: var(--cs-voice-ink);
  font: inherit;
  font-size: 13px;
  font-weight: 750;
  line-height: 1.2;
  text-decoration: none;
  cursor: pointer;
}
.cs-omnichannel-button:hover:not(:disabled) { background: var(--cs-voice-soft); }
.cs-omnichannel-button.is-primary { border-color: var(--cs-voice-accent); background: var(--cs-voice-accent); color: #fff; }
.cs-omnichannel-button:disabled { opacity: 0.48; cursor: not-allowed; }

.cs-omnichannel-text-link {
  display: inline-flex;
  align-items: center;
  min-height: 44px;
  color: var(--cs-voice-accent);
  font-size: 13px;
  font-weight: 800;
  text-align: center;
  text-decoration-thickness: 1px;
  text-underline-offset: 3px;
}

@keyframes cs-voice-wave {
  0%, 100% { transform: scaleY(0.7); }
  50% { transform: scaleY(1.1); }
}

@keyframes cs-voice-bars {
  from { transform: scaleY(0.52); }
  to { transform: scaleY(1.18); }
}

@media (max-width: 760px) {
  .cs-omnichannel-backdrop {
    place-items: end center;
    padding: max(12px, env(safe-area-inset-top)) 0 0;
  }
  .cs-omnichannel-dialog {
    width: 100%;
    max-height: calc(100dvh - max(12px, env(safe-area-inset-top)));
    border-right: 0;
    border-bottom: 0;
    border-left: 0;
    border-radius: 25px 25px 0 0;
  }
  .cs-omnichannel-dialog > header { padding: 20px 18px 16px; }
  .cs-omnichannel-privacy { margin: 16px 18px 0; }
  .cs-omnichannel-stage { padding: 22px 18px 18px; }
  .cs-omnichannel-transcript { margin: 0 18px; }
  .cs-omnichannel-continuation { margin: 14px 18px 0; }
  .cs-omnichannel-dialog > footer { align-items: stretch; flex-direction: column; padding: 15px 18px max(16px, env(safe-area-inset-bottom)); }
  .cs-omnichannel-controls { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .cs-omnichannel-text-link { justify-content: center; }
}

@media (max-width: 440px) {
  .cs-omnichannel-launch {
    right: max(12px, env(safe-area-inset-right));
    bottom: max(12px, env(safe-area-inset-bottom));
    min-height: 54px;
    padding-right: 14px;
  }
  .cs-omnichannel-launch-icon { width: 36px; height: 36px; flex-basis: 36px; }
  .cs-omnichannel-launch small { max-width: 210px; }
  .cs-omnichannel-dialog h2 { font-size: 26px; }
  .cs-omnichannel-caption { grid-template-columns: 1fr; gap: 3px; }
  .cs-omnichannel-controls { grid-template-columns: 1fr; }
  .cs-omnichannel-button { width: 100%; }
}

@media (max-width: 340px) {
  .cs-omnichannel-launch > span:last-child small { display: none; }
  .cs-omnichannel-launch { max-width: calc(100vw - 24px); }
  .cs-omnichannel-dialog > header { gap: 10px; }
  .cs-omnichannel-dialog h2 { font-size: 23px; }
  .cs-omnichannel-privacy,
  .cs-omnichannel-transcript,
  .cs-omnichannel-continuation { margin-right: 12px; margin-left: 12px; }
  .cs-omnichannel-dialog > footer { padding-right: 12px; padding-left: 12px; }
}

@media (prefers-reduced-motion: reduce) {
  .cs-omnichannel-launch,
  .cs-omnichannel-launch-icon i,
  .cs-omnichannel-orb i { animation: none !important; transition: none !important; }
}

@media (forced-colors: active) {
  .cs-omnichannel-launch,
  .cs-omnichannel-button.is-primary,
  .cs-omnichannel-launch-icon,
  .cs-omnichannel-orb { forced-color-adjust: none; background: ButtonText; color: ButtonFace; }
  .cs-omnichannel-dialog,
  .cs-omnichannel-privacy,
  .cs-omnichannel-transcript,
  .cs-omnichannel-continuation,
  .cs-omnichannel-button,
  .cs-omnichannel-icon-button { border: 2px solid CanvasText; }
  .cs-omnichannel-launch:focus-visible,
  .cs-omnichannel-button:focus-visible,
  .cs-omnichannel-icon-button:focus-visible,
  .cs-omnichannel-text-link:focus-visible { outline: 3px solid Highlight; }
}

/* Pass 37: one continuous text-and-voice assistant. */
.cs-omnichannel-tabs {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 5px;
  margin: 18px 26px 0;
  padding: 5px;
  border: 1px solid var(--cs-voice-border);
  border-radius: 15px;
  background: #f2f6f7;
}
.cs-omnichannel-tabs button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  min-height: 44px;
  padding: 8px 12px;
  border: 1px solid transparent;
  border-radius: 11px;
  background: transparent;
  color: var(--cs-voice-muted);
  font: inherit;
  font-size: 13px;
  font-weight: 800;
  cursor: pointer;
}
.cs-omnichannel-tabs button[aria-selected='true'] {
  border-color: rgba(15, 118, 110, .22);
  background: #fff;
  color: var(--cs-voice-ink);
  box-shadow: 0 4px 13px rgba(11,32,53,.07);
}
.cs-omnichannel-tabs button:disabled { opacity: .55; cursor: not-allowed; }
.cs-omnichannel-tabs button:focus-visible,
.cs-omnichannel-text-form textarea:focus-visible { outline: 3px solid #f5c453; outline-offset: 2px; }

.cs-omnichannel-mode { margin: 17px 26px 0; }
.cs-omnichannel-mode[hidden] { display: none !important; }
.cs-omnichannel-text-intro {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 15px;
  border: 1px solid var(--cs-voice-border);
  border-radius: 15px;
  background: #f8fafb;
}
.cs-omnichannel-text-intro > div {
  display: grid;
  place-items: center;
  width: 39px;
  height: 39px;
  flex: 0 0 39px;
  border-radius: 50%;
  background: var(--cs-voice-accent);
  color: #fff;
  font-size: 17px;
}
.cs-omnichannel-text-intro > span { display: grid; gap: 2px; min-width: 0; }
.cs-omnichannel-text-intro strong { font-size: 13px; }
.cs-omnichannel-text-intro small { color: var(--cs-voice-muted); font-size: 11px; line-height: 1.45; }
.cs-omnichannel-text-status {
  min-height: 20px;
  margin: 10px 2px 4px;
  color: var(--cs-voice-muted);
  font-size: 11px;
  line-height: 1.45;
}
.cs-omnichannel-text-form { display: grid; gap: 7px; }
.cs-omnichannel-text-form > label { color: var(--cs-voice-ink); font-size: 12px; font-weight: 800; }
.cs-omnichannel-text-form > div { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 9px; align-items: end; }
.cs-omnichannel-text-form textarea {
  width: 100%;
  min-height: 76px;
  max-height: 180px;
  box-sizing: border-box;
  padding: 12px 13px;
  resize: vertical;
  border: 1px solid rgba(11, 32, 53, .22);
  border-radius: 13px;
  background: #fff;
  color: var(--cs-voice-ink);
  font: inherit;
  font-size: 14px;
  line-height: 1.5;
}
.cs-omnichannel-text-form > small { color: var(--cs-voice-muted); font-size: 10px; line-height: 1.4; }
.cs-omnichannel-text-form [data-text-send] { min-width: 96px; }

.cs-omnichannel-mode[data-assistant-panel='voice'] {
  padding: 16px;
  border: 1px solid var(--cs-voice-border);
  border-radius: 18px;
  background: linear-gradient(145deg, #f8fafb, #f2f8f6);
}
.cs-omnichannel-mode[data-assistant-panel='voice'] .cs-omnichannel-stage { padding: 8px 12px 18px; }
.cs-omnichannel-mode[data-assistant-panel='voice'] .cs-omnichannel-controls { justify-content: center; }

.cs-omnichannel-conversation {
  margin-top: 18px;
  padding-top: 16px;
  border-top: 1px solid var(--cs-voice-border);
}
.cs-omnichannel-conversation > header {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 16px;
  margin: 0 26px 10px;
}
.cs-omnichannel-conversation h3 { margin: 2px 0 0; color: var(--cs-voice-ink); font-size: 16px; }
.cs-omnichannel-conversation > header > span { color: var(--cs-voice-muted); font-size: 10px; }
.cs-omnichannel-footer .cs-omnichannel-button { flex: 0 0 auto; }

@media (max-width: 760px) {
  .cs-omnichannel-tabs,
  .cs-omnichannel-mode { margin-right: 18px; margin-left: 18px; }
  .cs-omnichannel-conversation > header { margin-right: 18px; margin-left: 18px; }
}
@media (max-width: 440px) {
  .cs-omnichannel-text-form > div { grid-template-columns: 1fr; }
  .cs-omnichannel-text-form [data-text-send] { width: 100%; }
  .cs-omnichannel-conversation > header { align-items: start; flex-direction: column; gap: 4px; }
}
@media (max-width: 340px) {
  .cs-omnichannel-tabs,
  .cs-omnichannel-mode,
  .cs-omnichannel-conversation > header { margin-right: 12px; margin-left: 12px; }
}
@media (prefers-reduced-motion: reduce) {
  .cs-omnichannel-tabs button { transition: none !important; }
}
@media (forced-colors: active) {
  .cs-omnichannel-tabs,
  .cs-omnichannel-tabs button[aria-selected='true'],
  .cs-omnichannel-text-intro,
  .cs-omnichannel-text-form textarea,
  .cs-omnichannel-mode[data-assistant-panel='voice'] { border: 2px solid CanvasText; }
}